Cancel/Change Order Policy

Last updated: 20th May 2025

At Linocasa ([email protected]), operated by Esme J Gregson LLC, we understand that circumstances may arise where you need to cancel or modify your order. We aim to process orders quickly to ensure you receive your items as soon as possible. To facilitate any changes or cancellations, please review the following guidelines:

1. Cancellation/Modification Window:
You must request any cancellations or modifications to your order within 4 hours of the time of purchase. We strive to process orders efficiently, and orders processed beyond this 4-hour window may already be in the fulfillment and shipment process and, therefore, cannot be altered.

2. How to Request Changes or Cancellations:
If you need to cancel or modify your order within the 4-hour window, please contact us as soon as possible. You can reach us by:

• Emailing: [email protected]
• Calling: +1 641-255-2662
• Using the “Contact Us” page on our website.

Please provide your order number and the specific changes you wish to make (e.g., cancel entire order, change size/color, update shipping address).

3. After the 4-Hour Window:
If your request is received after the 4-hour window, we unfortunately cannot guarantee that your order can be cancelled or modified as it may have already been processed for shipment.

• If your order has already shipped, it cannot be cancelled or changed. In such cases, you may refer to our Return Policy once you receive the item if you wish to return it (subject to the terms of our Return Policy).

4. Delivery Address Accuracy:
Please double-check that your delivery address is accurate and complete before submitting your order. Linocasa, operated by Esme J Gregson LLC, is not responsible for issues, delays, or non-delivery arising from incorrect or incomplete addresses provided by the customer at checkout.

• In cases where an order is returned to us due to an inaccurate or undeliverable address provided by you, you may be responsible for any additional shipping charges incurred to reship the order to the corrected address. We will contact you to arrange for reshipment in such instances.

5. Further Assistance:
Should you have any questions or require further assistance regarding your order or this policy, please do not hesitate to contact our customer service team.

• Business Name: Linocasa
• Address: 4101 E Meadow Dr Phoenix, AZ 85032, United States
• Email: [email protected]
• Phone: +1 641-255-2662
• Website:[email protected]

Our customer service team is available to help. For specific support hours, please refer to our “Contact Us” page or anticipate a response to email inquiries typically within 24-48 business hours.

Thank you for choosing Linocasa. We appreciate your understanding and cooperation with our Order Cancellation & Modification Policy and are committed to providing you with exceptional service and support.